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Terms of Service

Terms and conditions governing your use of the RealGenie platform.

Last updated September 2026

1. Introduction & Acceptance

By accessing or using RealGenie (operated by Genie AI Labs Ltd, trading as RealGenie), you agree to be bound by these Terms of Service. If you do not agree, please do not use the platform.

2. Service Description

RealGenie is an AI-powered platform for estate agents that provides property valuations, market analysis, content generation, compliance checking, and communication management.

3. AI Limitations

IMPORTANT: AI-Generated Content Disclaimer

All property valuations, market analyses, and content generated by RealGenie are AI-generated indicative estimates only. They are NOT formal RICS Red Book valuations, financial advice, legal advice, or guaranteed accurate.

You MUST NOT rely solely on RealGenie outputs for setting asking prices without professional review, making mortgage or lending decisions, or legal or contractual commitments.

We accept no liability for losses arising from reliance on AI-generated outputs without professional review.

4. Your Responsibilities

  • You are the data controller for your customers’ data
  • You must have lawful basis to share customer data with us
  • You must inform your customers that you use AI tools
  • You must review AI outputs before acting on them
  • You must comply with RICS, GDPR, and PECR in your use of the platform

5. Data Processing

We process your customers' data as a data processor on your behalf. Our Data Processing Agreement (DPA) governs this relationship. See our Privacy Policy for full details.

6. Subscription Terms

In accordance with the Digital Markets, Competition and Consumers Act 2024:

  • Free trial: 14 days. You will NOT be automatically charged unless you actively upgrade.
  • Cancel anytime: You can cancel your subscription at any time from your account settings. No cancellation fees.
  • Renewal reminders: We will email you before your subscription renews.
  • Price transparency: All prices are shown inclusive of VAT where applicable.

7. Intellectual Property

  • RealGenie owns the platform, AI models, and technology
  • You own your data and your customers’ data
  • Content generated by AI is licensed to you for your business use
  • You may not resell AI outputs as a standalone service

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for AI output accuracy
  • Our total liability is limited to fees paid in the last 12 months
  • We are not liable for indirect, consequential, or special damages
  • Nothing in these terms excludes liability for death, personal injury, or fraud

9. Termination

  • Either party can terminate with 30 days notice
  • On termination, we delete or return your data within 30 days
  • Exception: data we must keep by law (AML records for 5 years, audit trails for 7 years)

10. Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We will give you 30 days notice of material changes to these terms. Continued use after notice constitutes acceptance.

Contact

Email: legal@realgenie.ai

Company: Genie AI Labs Ltd